Frequently asked questions about used cars
Your questions, answered.
Buying or leasing a used car? We’ve got the answers to your most common questions – to help make your decision easier.
General information
The price includes:
- Price includes: – VAT – car interior and exterior cleaning – car registration – Includes a quarter tank or 75% charged
The video call is made via WhatsApp. Our service agent will call you at an agreed time to show you the car and answer any questions you may have. The video call will show you the car in detail.
All our cars are serviced in accordance with the importer’s service programme and our salesperson will provide you with more information on your car’s service history if required.
Booking a car
We recommend that you book an appointment and let us know your interest in a particular car, so that we can inform you in good time if there are other people interested in the car.
Yes you can, you are welcome to see more than one car.
Have you seen a car on our website that you want to book and would like to make an appointment for? If so, you can click on “Make an appointment” on the car details page.
You will receive a confirmation email from us and the car will be reserved for you. Our sales representative will contact you within 24 hours to confirm the appointment and arrange a more specific time.
Buying a car
Yes, it is possible! You have 14 days to change your mind. In this case, we offer a full refund if the odometer of the car shows a difference of up to 1000 km compared to the time of delivery.
Congratulations! Pick up your new used car and enjoy!
Absolutely! Prices do not change and purchase orders are always processed on a per vehicle basis.
No. Drivalia works on the basis of fixed prices. This means that the price of the vehicles is fixed and cannot be negotiated. All our pricing is transparent.
The price includes:
- VAT
- washing the interior and exterior of the car
- registration of the car.
Pickup and delivery
Congratulations on your new vehicle. If you’re driving your new car abroad right away, remember to take the following with you when you come to collect your new car:
- Application for registration (completed by the insurance company)
Yes, you can, but Drivalia does not arrange transport for the vehicle. You are responsible for exporting the vehicle abroad.
Congratulations on your new car! Make an appointment with a sales representative first to ensure that your vehicle is completely clean and ready to go.
Vehicles are thoroughly cleaned before delivery. Maintenance will not be carried out unless the maintenance period has been exceeded (in terms of time or mileage).
Payment
Price includes:
- VAT
- washing the interior and exterior of the car
- car registration
- A quarter tank or 75% charged battery.
More about Drivalia
Cars are serviced according to maintenance programmes. They are also thoroughly inspected and cleaned before arriving at our service station. On each car’s details page, you can see a full service history of the car, including workshop services, any repairs and maintenance carried out on the car.
Drivalia is a company specialising in car leasing. Future Drivalia is our used car brand.
We sell and lease end-of-life cars to consumers and businesses. Here you can buy or lease a little used car that has only had one owner. We serve you from our Vantaa store, where you can arrange a test drive in advance. If you wish, you can also buy a used car entirely online. We guarantee a competitive price and our cars have a 14-day return policy. Each of our cars has been thoroughly serviced and checked. You get a full service history to take with you. All our cars are fixed-priced – you don’t have to compromise!
Our cars always undergo a thorough technical inspection and are in perfect condition in our shops. They also have a full service history, so you don’t have to worry about the car’s past.
- Always smoke-free. No one has ever smoked inside these cars.
- Body and technical inspection completed. This means that all our cars are delivered in good condition.
- Completely clean interior and exterior surfaces.
- An overview of the entire service history.
Cars are always fitted with summer and winter tyres.
No. All used cars at Drivalia are non-smoking.
Our cars have only been owned by one owner, who has returned the car from leasing. In rare cases, the car may have had two previous owners, in which case we always report the case.
Appointments and test drives
It is possible!
However, please remember the following:
Please arrange a test drive in advance by phone or email so that we can make sure the car is there and ready for you to test drive. You will receive confirmation of your appointment by phone or email. Please bring your driving licence with you, test drives are not possible without a valid driving licence.
Yes, it is possible to test drive more than one car. We will help you find the right car for you.
You are welcome to visit us on site to see our cars without an appointment. Please note, however, that our service point may have cars that are already reserved or not already inside.
We therefore recommend that you make an appointment to ensure that the car and the service dealer are ready for you.
Click on “Make an appointment” on the car details page. You will receive a confirmation email from us.
You will be contacted within 24 hours to confirm the appointment and arrange a more specific time.
Financing your car
Direct debit is not possible.
However, the reference number of your instalments will remain the same throughout the contract period, so if you wish, you can save the invoice details in your online bank to be debited on the due date or submit the invoice details to your bank’s payment service.
You can also subscribe to receive your invoices in your electronic Netmail inbox. You can find out more about the service on the Post Office’s own website.
In addition to motor insurance, the financed vehicle must have comprehensive insurance, which includes hire purchase insurance. The excess may not exceed € 650.
As a private customer, you will need online banking credentials or a mobile certificate.
As a rule, it is not possible to transfer a hire-purchase agreement to another person or company.
Contact & opening hours
Opening hours:
Monday – Friday: 10-18
Saturday: 10-14
Closed on Sundays.
If you have any questions, want to give feedback or can’t find the car you want, there are many ways to contact us. Our mission is to help you.
- Call us: tel. +358 207 345 710 (we are available during opening hours)
- Send us an email: [email protected]
- Come and visit our service point!
Our sales point is located in Vantaa, at Nuolitie 2.